Chatbots are very efficient at performing basic, Tier- 1 customer support. Collecting data, performing tasks, and providing information instantly. Chatbots can respond to queries around the clock. Customers can get help with endless and routine Tier 1 queries like, address changes, login issues, payment issues, and other numerous frequently asked questions which do not require human intervention. Chatbots save time, and man-hours, by automating customer support. Below we discuss major benefits you get by integrating our chatbot to your business’s online store front or app.
Cost-effective Customer Service
CHATBOT is an assistant that communicates through text messages, a never resting virtual companion that integrates into websites, applications, or instant messengers to help entrepreneurs get closer to customers no matter what time of day, month or year. The instant response provided by Chatbots can help businesses save costs on customer service. 80% of all customer support queries are very basic and repetitive which only requires checking databases and providing information, which a Chatbot can do in a much efficient manner. You can leave repetitive questions to chatbots so your customer service team can focus on questions that require a human touch and provide better service to the customers.
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Instant Customer Service
With more than 6Billion+ devices in the market - customers, especially millennials, are readily opting for "instant messaging" based on self-service channels because they aren’t restricted by having to wait for the support line to open. Thus, all businesses need to deliver a great experience of instant customer support across multiple platforms.
Chatbot simplifies the shopping process. A customer on your website or app only needs to write what they want to purchase and the chatbot will present the related products or catalog to customers instantly and guide them throughout the sales process like a trusted companion. When you customer gets an instant answer during any stage of a sales process, it instills a sense of confidence about the purchasing decision made by the customer.
ChatBot is not limited to just customer service or sales. They can also be a good partner for strategic marketing for your business. During the sales process Chatbot also registers customer's contact details like email and phone number which can be used for further marketing initiatives to inspire your customers to keep coming back to you.
Chatbot helps businesses grow whilst keeping the cost of operations low, it will enable you to scale your customer care, sales, and marketing initiatives without scaling up the cost or headcounts. Contact us today and let the team Nivida show you how your business can leverage the benefits of cutting edge technology to improve customer experience, increased sales, and conversion rates.
Launch your chatbot -TODAY! With Nivida.
CHATBOT has been Designed and developed by Nivida. We use industry-oriented templates designed by our team of experienced professionals. Our chatbot can be freely customized to multiple conversation scenarios, so it's suited to your business's and customer's needs.